Videos not uploading from phone

It is possible videos are not uploading because:

• Mobile data is deactivated or unavailable (if you use a SIM card and generally upload data via a mobile network).
• No Internet connection is available.
• If you are using a Wi-Fi connection, a firewall in the network you are connected to may block uploads to the RoadAI cloud service. In the RoadAI Mobile Application, go to Diagnostics > UPLOAD > Status. The status should be OK followed by a check mark icon. If the status is No connection and followed by a warning icon, this means there is a potential firewall issue. If this is the case, your IT department should add the following RoadAI service addresses on the allow list.
  • 167.235.218.37
  • sftp.vionice.io (If this address cannot be added to the allow list and a list of the IP addresses is needed, go to www.nslookup.io/domains/sftp.vionice.io/dns-records/.)
  • Make sure your firewall settings do not block SFTP connections over the port 443. RoadAI uses the TCP port 443 for sFTP, not 22.
• The processing can take some time. The videos are not available instantly after the upload, and depending on the traffic, it could take a few hours. Check again the next day, and if the videos are still not there, contact RoadAI technical support.
• The phone is not connected to a charger and entered power-saving mode, causing data upload to be automatically disabled to save power.

You can try:

• Connecting to another Wi-Fi to see if the original Wi-Fi connection was the problem. If this does not help, contact RoadAI technical support.
• Turning the phone off and on again, and launching the RoadAI Mobile Application to check if the upload starts.
• Plugging in your charger.