Videos not uploading from phone

It is possible videos are not uploading because:

• Mobile data is deactivated or unavailable (if you use a SIM card and generally upload data via a mobile network)
• No Internet connection is available
• If you are using a Wi-Fi connection, a firewall in the network you are connected to may block uploads to the RoadAI cloud service. If this is the case, your IT department should add the following RoadAI service addresses on the allow list:
  • 167.235.218.37
  • sftp.vionice.io (If this address cannot be added to the allow list and a list of the IP addresses is needed, go to www.nslookup.io/domains/sftp.vionice.io/dns-records/)
• Make sure your firewall settings do not block SFTP connections over the port 443. RoadAI uses the TCP port 443 for sFTP, not 22.
• The processing can take some time. The videos are not available instantly after the upload, and depending on the traffic, it could take a few hours. Check again the next day, and if the videos are still not there, contact RoadAI technical support.
• The phone is not connected to a charger and entered power-saving mode, causing data upload to be automatically disabled to save power.

You can try:

• Connecting to another Wi-Fi to see if the original Wi-Fi connection was the problem. If this does not help, contact RoadAI technical support.
• Turning the phone off and on again, and launching the RoadAI Mobile Application to check if the upload starts.
• Plugging in your charger.